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Terms and Conditions

On this page you will find all legal conditions for the use of our website. Please contact us if you are still with questions.

  • 1. General
  • 2. Offer and order
  • 3. Payment
  • 4. Confirmation and order
  • 5. Delivery
  • 6. Reservation
  • 7. Return
  • 8. Warranty
  • 9. Signature and proof
  • 10. Liability for use of the website
  • 11. Protection of privacy
  • 12. Intellectual property
  • 13. Jurisdiction and applicable law

1. General

These sales conditions govern the use of the website of Baby and children specialist Thilo with company number BE 0822.522.287 and registered office at Sint-rochusstraat 6a, 2100 Deurne (Belgium) (hereafter referred to as 'the seller'). The sales conditions also apply whenever a reservation or order is placed via the webshop via

The website of the Thilo was created on behalf of and managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.

Anyone placing an order on the website (hereafter referred to as 'the customer') confirms by the order that he is a natural person and, moreover, is legally competent.

Unlawful activities must be represented by their legal representative who is also bound by these terms and conditions of sale and must fill in the order form himself or must give explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data in full.

Placing the order implies a payment obligation.

Placing an order on the website is the explicit acceptance of these general sales conditions that are published on the website. The acceptance of the general terms and conditions is necessary for placing an order. Who orders, declares to know and accept the general terms and conditions of the seller. The general conditions are always available and can be consulted via the website.

With each order the general terms and conditions that apply at that time to the webshop, with exclusion of any older or newer provisions, apply.

If one of these conditions is not legally valid for whatever reason, the other conditions will continue to apply.

What is not explicitly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.

The language of the agreements concluded is Dutch. We can always contact us in case of lack of clarity.

Information that can not be found in these conditions can be found on the website under the heading 'Frequently asked questions'.

2. Offer and order

An order can only be placed via

Orders via the website are deemed to be placed for non-professional purposes. These general terms and conditions of sale apply only to consumers within the meaning of Book VI of the Code of Economic Law, as inserted by the Act of 21 December 2013 inserting book VI "Market practices and consumer protection" in the Code of Economic Law and inserting the definitions own to book VI, and of the law enforcement provisions specific to book VI, in books I and XV of the Code of Economic Law, (BS 30 December 2013, err. , BS 20 January 2014, err ., BS 18 March 2014, err ., BS March 24, 2014). Merchants wishing to place an order for professional purposes should, if necessary, question this via the contact form.

The seller undertakes to process the orders placed on the site as long as stocks last and within the restrictions formulated in these conditions. The online order can only be processed if the customer has clearly identified in accordance with art. 9.

The seller reserves the right to refuse orders in the event of serious suspicion of abuse of rights or bad faith, serious suspicion of commercial goals unacceptable to the seller or depletion of the stock of a particular item.

An order is only definitive after the acceptance of these general sales conditions, the prices and the description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact us via the contact form for additional information, or via e-mail to [email protected] or on +32 3 337 23 61. All questions are answered as quickly as possible.

3. Payment

The prices are those stated on the website at the time of the order. All mentioned prices include 21% VAT except for intra-community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the accuracy of the passed VAT number.

For delivery in Belgium and the Netherlands the prices are Excluding delivery costs. The costs for shipping. The shipping costs can be found on the page "Shipping & Returns"

Payment must go before the delivery and is done via the Dutch company MOLLIE. They are responsible for the complete settlement of the payment in a safe environment for the customer and the seller.

You can also pay with vouchers (gift vouchers, discount coupons, vouchers). If payment is made with a voucher of which the amount exceeds the price to be paid, you will receive a voucher with the remaining amount at the shipping confirmation e-mail of your order (the moment we send the article to you). This voucher remains valid for one year both online and in our stores.

4. Confirmation order

After the system has accepted the aforementioned payment, the seller confirms the order via e-mail.

5. Delivery

For the time being, delivery is only possible in the following countries: Belgium and the Netherlands.
The delivery of the ordered item is done in Belgium or in the Netherlands at the address given by the customer, by picking up at a postal point, post office or by collecting in a parcel from Bpack 24/7 or by collecting at a dpd collection point or in our store.

The customer who chooses to pick up in our store, then there are never shipping costs, but the purchase must be paid via the webshop.

When the customer chooses to be sent to a post office, post point or parcel machine of Bpack 24/7 an e-mail is sent at the moment the delivery is delivered with bpost. Via the link with tracking number provided therein, the customer can follow up the shipment via bpost's e-tracker.

The customer who chooses delivery in a post office, postal point or parcel machine receives an e-mail as soon as the shipment has arrived at the chosen pick-up point.

When the customer chooses to send to a dpd collection point, an e-mail is sent at the moment the delivery is delivered with dpd. Via the link with tracking number provided therein, the customer can follow up the shipment via the e-tracker of dpd.

When the customer chooses to be sent to a home address in Belgium or the Netherlands, an e-mail is sent at the moment the delivery is delivered with dpd. Via the link with tracking number provided therein, the customer can follow up the shipment via the e-tracker of dpd

For shipments via dpd, this carrier has an extra service called predict.

On the day of dispatch, DPD informs the customer by text message or e-mail about the delivery day. On request you can postpone the delivery for up to three days.
DPP automatically delivers the next working day without notice.
On the delivery day you will receive a message from dpd by sms or e-mail and you will know exactly when the package will arrive.

The delivery term only starts after receipt of payment. We strive for the shortest possible delivery period. The delivery term is at least 1 working day and a maximum of 8 days after receipt of the payment for delivery in Belgium and the Netherlands.

The seller is not liable for delay or failure of delivery due to the carrier.

6. Return

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 days to cancel the contract free of charge without giving reasons.

Each ordered item can be returned within fourteen calendar days or exchanged for another item in our store. The item must be delivered in the store in the original packaging together with the return form. The customer is refunded at choice or receives a voucher.

The customer can also return the item within fourteen calendar days by mail. The item must then be properly packaged and sent together with the return form to the following return address: Baby and child specialist Thilo, Sint-rochusstraat 6a, 2100 Deuren (Belgium).

The model withdrawal form can here be downloaded.

The cost of the return is always for the buyer, regardless of the reason for your return.
You can choose yourself via which shipping company you return it. We can offer you a return label, the costs for this are settled with the value of the goods returned by you. The cost price of this label can be found on the page: shipping & returns. You must print the label supplied by us and stick it firmly to the box or shipping envelope. And then bring it to a dpd issue point of your choice.

In any case, return will only be accepted if the article is unpolluted, undamaged, unwashed and unworn and is in its original packaging. Shoes may only be adjusted inside and on a clean surface.

Items with damaged packaging can NOT be returned.

Hygienic items can NOT be returned such as: Pacifiers, suction pads, nasal aspirators, baby bottles, chest compresses, etc. (because we can not check these items if they are used or not)

If articles as mentioned above are returned, they can NOT be refunded or reimbursed. If you wish to return the item, you must pay for the shipping costs yourself. If you do not agree with this, the articles will be given away.

In return, in addition to any shipping costs, no costs or any compensation is attached.

The customer remains responsible for the return, and any damage or loss during this return.

After processing the return, the customer is refunded by the seller to the account number that the customer enters on the return form. The seller does not have the information how and with which card number and / or account number the customer has paid. If desired, the customer can also opt for a voucher. With this a new order can be placed subject to what is determined under 3.

7. Warranty

Any problem or defect relating to the delivery of an article, damage or qualitative shortcoming must be notified in writing within seven days by registered letter to the address: Baby and child specialist Thilo, sint-rochusstraat 6a, 2100 Deurne (Belgium) or via a message on the contact page of the webshop or a mail [email protected]

In case of identified problems, the customer must report this via a message on the contact page of the webshop or a mail [email protected] within seven days of receipt. A solution is then sought together. If the delivery has to be returned to the seller, this is done in the manner as mentioned under 6. The costs of shipping from Belgium and the Netherlands (provided a personalized label is made as described above under 6) are at the expense of the seller. The seller offers the guarantees provided by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.

An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or exchange it with a similar item.

8. Signature and proof

The customer accepts electronic proof.

The customer is solely and exclusively responsible for the correctness of all data that he or she passes on.

With a first online order or reservation, the customer must follow the registration procedure. After this, the customer only has to log back in to place a new order or reservation.

The final confirmation of the order by the customer counts as acceptance of the order at the set price. The customer's validation counts as signature and express acceptance of all transactions via the website.

9. Liability for use of the website

The website of the seller is intended to make general information available to the customer about the products and activities of the seller. The seller only has an obligation of best effort with regard to the access, the ordering process, the delivery or the other services.

The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior warning.

The seller can not be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or of a virus, nor of any information posted or processed by third parties or by any other means. fact that can be regarded as force majeure.

10. Protection of privacy

The seller reserves the right to collect data from the customer for internal use only, this directly via collection of the data provided by the customer at registration and / or order and indirectly by eg. The use of cookies, registration of the newsletter, reservation request or order.

In accordance with the Law of 8 December 1992 for the Protection of Privacy, the customer has the right to access, change and have this data deleted if he / she no longer wishes to receive information about the activities of the seller. For this the customer can contact or via a message on the contact page of the webshop or a mail [email protected]

The customer can change his data himself via his account profile.


Which data is stored by whom?

Our webshop was developed by Lightspeed BV, all data is stored and secured on the recruiters of Lightspeed BV
Data that Lightspeed stores are:

  • First name Last Name
  • Contact details (e- mail address , home address , telephone number)
  • Language
  • Sex
  • Date of birth
  • IP address
  • Location data
  • Citizen service number
  • Bank details

If you place an order through our webshop, part of the above data will be downloaded to our internal system.
These are kept by us, these are only used to follow orders and inform you about the shipment or questions about your order.
The data we store are:

  • First name Last Name
  • Contact details (e- mail address , home address , telephone number)
  • Location data
  • order number
  • tracking code

This information will be transferred by us to the shipping service that will be able to transport the goods ordered from you from us to you.
And uses this data for this and will keep it on their systems.


11. Intellectual property

All parts of the seller's site, including the technology used for that purpose, are the exclusive property of the seller and are protected by copyright.
Users who have their own website and who, for personal use only, want to set up an automatic link between their own site and the seller's homepage, must explicitly request permission from the seller.

12. Jurisdiction and applicable law

This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the Antwerp district and, if applicable, the Antwerp Court of Appeal are competent. In the event of a dispute, the customer can contact the disputes committee via the ODR platform

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Ervaring van een fysieke winkel
GRATIS verzending vanaf 60€
Gratis afhalen in onze winkel